. . . the rest of us have to be the other people.
Last week I was one of the other people and am posting this so you can learn from it.
I noticed my farmer’s phone needed charging so plugged it in and saw there was an upgrade due.
Knowing he wasn’t good at upgrading I did it and instead of an improvement to performance the phone wouldn’t work at all.
The short version of a long story involving a lot of time with the very helpful people at 0800myapple was that upgrading phone software if it isn’t regularly upgraded is like taking it from kindergarten to university in one big jump. The phone doesn’t like that and you have to use the restore function which takes the phone back to how it would be if it was new.
Fortunately his contacts were backed up on icloud and his photos on Dropbox so nothing important was lost and both the phone and my farmer’s good humour are back to normal.
What I’ve learned from this – upgrade regularly; backup regularly and leave my farmer to do, or not do, his own upgrades.