Credit card crisis

June 30, 2009

If there’s a good time to be told your Visa card has been declined, at the airport just before departing overseas isn’t it.

But full marks to the lovely people at the National Bank and Visa who sorted it for me in about 30 minutes.

I phoned our banker who did some investigation then contacted the Visa people, one of whom phoned me straight back.

She explained that a transaction in Spain at midnight yesterday had triggered a fraud alert so they’d frozen the card until they’d checked that it was legitimate.

I knew what the transaction was, the woman cleared the block, took the details of our itinerary so they know what to expect and gave me a phone number to call from anywhere in the world if I have another problem.

I’m very impressed by their security consciousness. Better a minor hiccup than a raid on a credit card.

And while a problem with a credit card isn’t welcome, it’s not as bad as losing your passport.


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