TV3 and several other channels disappeared from our Freeview box.
I tried various options with the remote which got me nowhere then did a search online.
That led to an 0800 number which gave me a recorded voice telling me they didn’t do technical help and I should call the people who supplied the box.
A search through the folder that holds receipts and instruction books was fruitless so I got back online and found the supplier and another 0800 number.
It was answered within a few rings and a couple of if-you-want-this-push-thats later I was talking to a real human.
He talked me through a fix and within a very few minutes the lost channels were back again.
Dealing with technology faults and call centres usually does unpleasant things to my tension levels, but this time the help line really did help and I’m grateful for that.