We got home after a few days in Wanaka late this afternoon to find we had no internet.
I turned everything off, waited a few minutes and turned it all on again but we still had no connection.
That being the limit of my self-help repertoire, I phoned the Telecom help desk.
The call was answered by a real person in a very few seconds.
I explained the problem, she ascertained that there was no connection, looked further then said there was an outage in our area.
It had happened on the second, three days ago, and they’d received about 20 calls like mine. Chorus would be fixing it but they had no updates on progress and no knowledge of when service would be restored.
I’m using a T-stick with a laptop which is adequate for my needs, albeit slower than the broadband connection which isn’t working.
But our office staff will be back at work tomorrow and it’s very difficult to run the business on a single T-stick.
It would be good to have the problem fixed and until it is, communication on when it will be, would be appreciated.
The internet is a vital tool for business in the 21st century.
An outage lasting three days – and counting – with no updates is unacceptable.