Tech tantrum

Our office manager discovered the internet wasn’t working when she got to work on Tuesday morning.

She rang the Orcon help desk and was told a technician would be out within 48 hours.

Late the following afternoon she rang to check on progress and was told if no-one had come by Friday to ring back.

My farmer wasn’t happy about that so he rang and was advised to buy a thingamee which might solve the problem.

He did but when we got home we couldn’t work out how to install it.

We rang the help desk again, listened to recorded messages and eventually got a real person who couldn’t help andtold us the bloke who’d advised us before was tied up but he’d get him to ring back.

He did but couldn’t help and said we’d have to wait until the specialists got to work next morning and he’d leave a message to call us first thing.

By late afternoon when no-one had called I rang back, got through the recorded messages to a real person and got the specialists-aren’t-here story again.

Yesterday morning we finally got one of the specialists who faxed us instructions for the thingamee. Our accountant, who is much better with technology than the rest of us, read them, followed them and got the internet working again.

We’re relieved but also wondering why we had to go without the internet for three whole days when someone could have told us about the thingamee and faxed instructions for it at the first call.