I’d booked to fly from Christchurch to Auckland last Thursday.
When a check with Rural Transport confirmed my suspicion that flooded roads would stop me driving north to the airport I changed my plans to fly from Dunedin instead.
I tried to change the booking online but found I couldn’t change the place of origin or destination so made a new booking and presumed I’d have to write-off the old one.
Only when I read the fine print this morning did I discover I could cancel and claim a refund without cost before the flight and with a charge afterwards.
It would be helpful if that was explained on the manage-your-bookings part of the website.
Homepaddock 
I trust you will pass that on to Rob Fyfe, Hp.
We dont necessarily read the fine print in anticipation of an event such as the one you have been through in recent days.
A bit of ‘bigger’ print transparency wouldn’t go amiss.
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You could always use a reputable local travel agent who will ensure you know what your rights are, HP 🙂
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I haven’t used a travel agent for domestic travel for years, but I know where to go, should I give up on internet bookings 🙂
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