Most people wouldn’t expect five star service from a budget hotel.
Are passengers expecting too much from a budget airline?
A Christchurch woman claims she was fired after delays on Jetstar made her late for work three weeks in a row. Was that the airline’s fault or hers?
Travellers’ tales from people using budget airlines in Europe have led me to believe you get what you pay for. If it doesn’t matter too much when you take off and arrive, then it’s fine to fly on a budget.
But if you want to be pretty sure you’ll get where you want to go, more or less on schedule then paying a little more is worth it.
Jetstar hasn’t had a good start and appears to have been partly at fault. But passengers have to accept that if they’re paying for budget service that’s what they’ll get.