Those Kiwibank ads, putting down the Australian banks, push all the nationalistic buttons.
They obviously aren’t concerned that the ones which use the Fred Dagg voice are doing it without John Clarke’s permission.
But if their point of difference is nationalism they’ve set themselves up for a fall when their actions don’t match their words.
The ODT broke the story that Kiwibank uses an Australian call centre to handle its Kiwisaver customers.
ODT areaders aren’t amused but they do agree it’s two faced. An on-line poll which asked if the bank should use an Australian call centre, unscientific though it might be, was decisive: