The call came from Meridian Energy about a final meter reading.
Caller: “The contractor went to do the final reading on Tuesday but couldn’t get in to the house.”
Me: “No-one lives in the house, the key is here.”
Caller: “Yes, I told them that and they were to call in to the house or office to get the key but they said no-one was there.”
Me: “Which day was that?”
Me: “Some one was in the office from 8.30 until 4ish and I was in the house all afternoon.”
Caller: “Well, they said no-one was home and I want to book them again.”
Me: “Could they ring before they come to make sure someone will be here?”
Caller: “I can ask them but they have their own mobile phones and don’t like using them because they have to pay for them.”
This call was from an energy company but it could have been from numerous others which expect you to hang about waiting for them.
Mobile phones ought to make it so much easier for them to let you know when they’re likely to come.
Instead too many use them only to communicate with their own company and don’t worry about the customer.