When I bought a new laptop last year I also bought a mobile broadband package which included connection to telecom’s XT network.
What a disappointment. It was no faster than the older model I’d had and when I was in Wanaka over Christmas and New Year it kept disconnecting and sometimes wouldn’t re-connect.
I eventually phoned the help-line, they did something to it and there was some improvement but still not the service I’d been promised.
When the outages to the XT network happened I was at home where I don’t use the mobile connections but I’d have been very frustrated had I been somewhere where I needed it.
In spite of this when I replaced the laptop that was stolen I went for the XT T-stick again, thinking that Telecom must have fixed the problems.
But in Wanaka on Saturday evening the computer kept disconnecting and after the fifth time in 30 minutes wouldn’t reconnect. At the same time my farmer who has an older Telecom mobile system had normal service.
Then the system failed completely yesterday.
It’s working again now, but how can we haver confidence that will continue?
We use Telecom because it’s always had better coverage in the country. We can make calls from most places on our farm when visitors with Vodophone can’t.
I had to sign up for a two year package so I’m stuck with Telecom anyway. But any more problems and I’ll be going back to the store and asking to be swapped to the old system.